Track Order
Tracking details are sent to the order email when they are available after shipment processing. Open the shipping-confirmation message and select the tracking link to view the carrier’s latest scan.
Tracking has not updated yet
A label can be created before the carrier records its first movement. International shipments may also pause between export, customs and destination-carrier scans. Allow a reasonable update period after the shipping confirmation before reporting a problem.
Tracking shows delivered
Confirm that the delivery address is correct, then check with household members, building reception, parcel lockers and nearby safe locations. Some carriers record delivery shortly before the parcel is physically available. If it still cannot be found, contact us so we can review the shipment information.
Contact order support
If the tracking link is missing, invalid or unusually delayed, use the Contact Us page. Include the order number, order email, recipient country and tracking number if available. Never send payment-card details or account passwords.
Orders containing products fulfilled separately may arrive in more than one package. Each package can have a different tracking number and delivery date.
Address or carrier issue
If the carrier reports an incomplete address, customs question or delivery exception, follow the carrier instructions only when the message can be verified against your official tracking page. Be cautious with unexpected requests for payment or personal information. If you are unsure whether a message is genuine, contact us through this website and include a screenshot with sensitive details removed.
When to contact us
Contact us when tracking has shown no meaningful movement beyond the carrier’s normal international handling period, when the address needs correction before delivery, or when a package is marked delivered but cannot be located after the checks above. Carrier investigations can take time and may require confirmation from the recipient.