FAQ
Fitment and products
Is BYD SPOT an official BYD store?
No. BYD SPOT is an independent accessories retailer and is not affiliated with, endorsed by, or sponsored by BYD Company Limited. Vehicle names and trademarks are used solely to identify product compatibility.
How do I know whether an accessory fits?
Read the Compatibility section and confirm the complete model name, market, model year, powertrain and LHD or RHD layout. Product-specific details such as screen size, connector, key shape or installation position may also matter. Contact us before ordering if a required detail is unclear.
Why do some collections show more than one model name?
Related vehicles can use different names in different markets. We group names only when the shopping path is useful and available evidence supports a relationship. Product-level compatibility is always more specific than a collection title.
Are SEAL, SEAL 6 and SEAL 7 the same?
No. They are treated as separate vehicle families. SEALION 7 is also separate from SEAL 7.
Is DOLPHIN the same as DOLPHIN SURF or SEAGULL?
No. The larger DOLPHIN remains separate from the ATTO 1 / DOLPHIN SURF / SEAGULL / DOLPHIN MINI family unless a particular product documents compatibility with both.
Is ATTO 2 EV the same as ATTO 2 DM-i?
Do not assume so. The EV and DM-i models can differ in layout and hardware, so they remain separate shopping paths.
What does Universal BYD Accessory mean?
It means the product does not normally depend on a model-specific shape or has documented multi-model compatibility. Dimensions, connector type, electrical limits and mounting requirements may still need to be checked.
Why does LHD or RHD matter?
Steering position can change the console, dashboard, driver floor area and control layout. Mats, organizers, trim and mounts may therefore require a specific version.
Are replacement parts genuine or OEM?
Only when the product page explicitly states this and the available evidence supports the claim. Otherwise, assume the item is an aftermarket accessory or replacement.
Do products include installation instructions?
The product page states the available installation information. Professional help may be appropriate for electrical, structural or safety-related items.
Prices, orders and shipping
Which currency is used?
Prices and checkout are currently in USD. Shopify multi-currency checkout will be added only when the connected payment gateway supports it.
Where do you ship?
We ship to supported destinations worldwide. Enter the complete delivery address at checkout to confirm availability. Locations restricted by carriers, trade controls or platform rules may be unavailable.
How much is shipping?
Standard shipping is $9.90 USD for orders below $29.90 USD. Eligible orders of $29.90 USD or more receive free standard shipping. The checkout is the final confirmation for the address and cart.
Will I pay customs duties or import taxes?
Unless checkout clearly states that a charge has been collected, customers are responsible for destination-country duties, taxes, brokerage and import fees. Requirements vary by country.
Can I change or cancel an order?
Contact us promptly. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed after an order has entered processing or shipped.
How do I track an order?
Use the tracking link in the shipping confirmation. Tracking can take time to update after handover. If it remains unavailable, contact us with the order number and order email.
Returns and problems
What is the return period?
Eligible return requests must be submitted within 30 days after delivery. Contact us before sending anything back and review the Returns & Refunds page for condition requirements and exclusions.
What if I selected the wrong fitment?
An unused, uninstalled item may be eligible for return within the return window. The customer is responsible for return shipping when the wrong model, year, powertrain, LHD/RHD or variant was selected despite accurate listing information.
What if an item is damaged or incorrect?
Contact us within seven days of delivery with the order number and clear photos of the item, package contents, packaging and shipping label. Keep all materials until the review is complete.