Shipping Policy
This policy explains how BYD SPOT handles shipping for orders placed through this website. The delivery address and options shown at checkout are the final confirmation that a destination is currently supported.
Shipping destinations
BYD SPOT offers standard shipping to supported destinations worldwide, including major BYD markets in Europe, Australia and New Zealand, Southeast Asia, Latin America, the United Kingdom, the Middle East, South Africa, South Korea and Japan. Availability can change because of carrier coverage, trade restrictions, severe disruption or local import rules. If Shopify does not provide a shipping option for the complete address at checkout, we cannot accept delivery to that address.
Shipping rates
- Orders below $29.90 USD: $9.90 USD standard shipping.
- Orders of $29.90 USD or more: free standard shipping.
The threshold is based on the merchandise subtotal after discounts and before duties, taxes or other destination charges. Prices and checkout are currently in USD.
Order processing
Orders are normally reviewed and prepared within 2–5 business days after payment authorization. Business days are Monday through Friday, excluding public holidays affecting the fulfillment location or carrier. Orders containing multiple products, made-to-order items, address questions or unresolved fitment details can require additional preparation time. If we need information to complete an order, processing may pause until the customer replies.
Delivery estimates
International transit varies by destination, customs handling, carrier network and product type. Any estimate displayed at checkout or in tracking is an estimate, not a guaranteed delivery date. Remote areas, peak seasons, weather, customs review, carrier disruption and incomplete addresses can extend delivery. We do not promise a delivery date unless a carrier service explicitly provides a written guarantee for that shipment.
Tracking and split shipments
When tracking is available, it is sent to the order email after the package is processed. Tracking may take several business days to show its first movement after handover. An order may arrive in more than one package when products are fulfilled separately. Separate packages may have separate tracking numbers and delivery dates, with no additional standard-shipping charge to the customer.
Address accuracy
Customers are responsible for providing a complete name, address, postal code, region, country, email and any telephone number required by the carrier. Contact us immediately if a correction is needed. We will try to help before fulfillment, but changes cannot be guaranteed after processing begins. Additional carrier charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.
Customs, duties and taxes
Orders may cross international borders. Unless checkout clearly states that duties or taxes have been collected, the recipient is responsible for destination-country import duties, VAT/GST, customs fees, brokerage and other government charges. BYD SPOT does not control these charges and cannot mark an order with an inaccurate value or description.
Delayed, lost or damaged packages
If tracking is unusually delayed or shows delivered when the parcel has not been received, first check the delivery address, household members, building reception and nearby safe locations, then contact us. We may ask the carrier to investigate. For visible damage or missing contents, contact us within seven days of delivery and keep the item, packaging and label while the issue is reviewed.
Shipping support
Use the Contact Us page and include the order number, order email, destination and tracking number. Do not send payment-card details or passwords.