Returns & Refunds
We want customers to review compatibility before ordering. If an item is unsuitable, damaged, defective or different from the order, contact BYD SPOT before returning it. Returns sent without authorization or to an unconfirmed address may not be accepted.
30-day return window
Eligible return requests must be submitted within 30 calendar days after the order is delivered. The request must include the order number, the item and variant, the reason for return and any photos needed to assess condition or an order problem.
Return eligibility
For a change-of-mind or customer-selection return, the product must be unused, uninstalled and in resalable condition. Original packaging, protective films, labels, hardware, instructions and all package contents must be included. Adhesive backing must remain unremoved; electrical items must not have been connected or activated; and the product must not show damage from trial fitting, modification, washing or attempted installation.
Fitment-related returns
Customers are responsible for reviewing the Compatibility section and selecting the documented model, year, powertrain, LHD/RHD configuration, size, connector and variant. If accurate listing information was provided but the customer selected the wrong configuration, an eligible unused item may be returned, but the customer is responsible for return shipping and any non-refundable destination charges. If the delivered product does not match the compatibility or variant information shown when ordered, we will review it as an incorrect-item claim.
Items that cannot be returned for change of mind
- installed, used, modified, washed or damaged products;
- adhesive films, trim or protectors after the backing has been removed;
- electrical items after connection or activation, unless defective;
- custom-made or personalized products clearly identified before purchase;
- items missing packaging, hardware or other supplied components;
- gift cards and items that applicable law does not require us to accept.
These exclusions do not limit rights that cannot be excluded under applicable consumer law, including rights relating to defective, unsafe or incorrectly supplied goods.
Damaged, defective or incorrect items
Contact us within seven calendar days after delivery when an item arrives visibly damaged, defective, incomplete or different from the order. Provide the order number and clear photos or video of the item, package contents, outer packaging and shipping label. Do not discard materials or attempt installation until we reply. Depending on the verified issue and applicable law, the resolution may include replacement parts, replacement product, return for refund or another appropriate remedy.
Return authorization and shipping
Use the Contact Us page before shipping a return. We will provide instructions and the approved return address after reviewing eligibility. Do not send products to an address found on a parcel, supplier listing or unrelated website. For change-of-mind or customer-selection returns, the customer pays return shipping using a trackable service. For a verified defective or incorrect item, BYD SPOT will provide or reimburse a reasonable approved return method where required.
Inspection and refunds
Approved returns are inspected after receipt. If accepted, the refund is sent to the original payment method, normally within five business days after inspection. Payment providers and banks may need additional time to post it. Original shipping charges, duties, taxes and brokerage are not refundable for change-of-mind or customer-selection returns unless required by law.
Exchanges and cancellations
We do not guarantee direct exchanges. When an exchange is not practical, the customer may return the eligible item and place a new order. To request cancellation or an address change, contact us immediately. We will try to help before fulfillment begins, but cancellation is not guaranteed once processing or shipment has started.